Klarna, a leading fintech known for its innovative “buy now, pay later” services, is further venturing into the realm of traditional banking by introducing a personal account feature and cashback system to improve customer engagement and loyalty. Announced Thursday, the initiatives are part of Klarna’s strategic move to challenge conventional retail banking and move consumer financial activities onto its platform.
The newly revealed features, designed to simplify payment management and increase customer purchase frequency, were highlighted by CEO Sebastian Siemiatkowski in a discussion with CNBC. According to Siemiatkowski, these offerings are geared toward supporting everyday financial activities, allowing consumers to both save and earn through their transactions.
Set to be rolled out in 12 international markets, including the US and several European countries, these innovations will be integrated into the Klarna app under the names “Klarna Balance” and “Klarna Cashback.” Klarna Balance acts as a virtual bank account where users can deposit funds to use for immediate purchases or to settle deferred payments. Additionally, this balance will automatically update to reflect refunds for returned purchases.
The Klarna Cashback feature offers up to 10% cash back on purchases made at affiliated retailers, with the money earned being deposited directly into users' Klarna Balance accounts.
This expansion is not Klarna’s first foray into bank-like services; the company has been offering similar financial products in Germany since 2021. With these new services, Klarna is now expanding its banking solutions to additional markets, strengthening its competitive edge in the fintech sector.
In regions such as the EU, where Klarna holds an official banking license, customers can earn interest on their deposits, although this feature will not be extended to US customers.
These developments come as Klarna nears its planned IPO in the United States, marking a significant evolution in its product offering as it transitions to becoming a public entity.
While the exact timing of Klarna’s IPO remains secret, Siemiatkowski hinted in a February interview on CNBC’s “Closing Bell” that a public listing within the year could be possible, though dependent on further progress and preparations. In parallel, Klarna is exploring a secondary share sale to provide liquidity options for its employees, with ongoing confidential discussions signaling a valuation of around $10 billion in the secondary market.
This strategic expansion into banking services underscores Klarna’s ambition to redefine the financial landscape, offering users a more integrated and rewarding experience as it approaches its public market debut.